Comments on: Don’t buy ZyXEL equipment http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/ The experiences of an SMB IT technician Fri, 30 Jul 2010 04:17:50 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Will http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-4803 Will Thu, 08 Apr 2010 11:04:55 +0000 http://projectdream.org/wordpress/?p=548#comment-4803 Hi Guys, I have a problem to access Outlook( company's email through VPN). I am using P-660HW-T1 v2 ZYXEL router. Please help. Hi Guys,

I have a problem to access Outlook( company’s email through VPN). I am using P-660HW-T1 v2 ZYXEL router. Please help.

]]> By: Lukas Beeler http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-4774 Lukas Beeler Mon, 22 Mar 2010 09:51:31 +0000 http://projectdream.org/wordpress/?p=548#comment-4774 Hi superkikim, Be aware that Linksys WRT54GL are not fast enough for VDSL links (50 Megabit/s). You'll need to buy a faster router that supports dd-wrt. Hi superkikim,

Be aware that Linksys WRT54GL are not fast enough for VDSL links (50 Megabit/s). You’ll need to buy a faster router that supports dd-wrt.

]]> By: superkikim http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-4773 superkikim Mon, 22 Mar 2010 09:46:40 +0000 http://projectdream.org/wordpress/?p=548#comment-4773 I have to agree too. A year later. I have a green.ch line since some weeks, and I have only problems with the ZyXEL P-2802HWL they provided... The wireless module is buggy, and is constantly diconnecting. Sometimes, the line drop for two minutes, like it if was powercycled, the DynDNS feature doesn't work (can't reach from outside) even if the firewall is turned off. I mean... what the hell with Zyxel ?! I'll go back to Linksys and possibly DD-WRT if they support VDSL modem. Otherwise, I will just buy a plain VDSL modem, and connected it to my Linksys with DD-WRT router, which never fails. I have to agree too. A year later. I have a green.ch line since some weeks, and I have only problems with the ZyXEL P-2802HWL they provided… The wireless module is buggy, and is constantly diconnecting. Sometimes, the line drop for two minutes, like it if was powercycled, the DynDNS feature doesn’t work (can’t reach from outside) even if the firewall is turned off. I mean… what the hell with Zyxel ?!

I’ll go back to Linksys and possibly DD-WRT if they support VDSL modem. Otherwise, I will just buy a plain VDSL modem, and connected it to my Linksys with DD-WRT router, which never fails.

]]> By: Paul http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-3944 Paul Sun, 23 Aug 2009 06:52:14 +0000 http://projectdream.org/wordpress/?p=548#comment-3944 I've got a new one: Zyxel USG 100 has a firmware bug which does not allow you to set the netmask for IPSec VPN clients. i.e. if you have a network 10.1.0.0/16 inhouse (or /24) the IPSec client /always/ gets a 10.0.0.0/8 address. You simply cannot use the USG 100 if you have a 10.x network (and any of your customers has another 10.x, even when these do NOT overlap). The Studerus technician did not even know what I was talking about! One should not be too hard with Studerus about that. The 'firewall "specialist"' of Intus Data Design AG (Switzerland, they sold this product and are maintaining it) knew even less :( What a crappy company. Choose which one I might mean. Paul I’ve got a new one:
Zyxel USG 100 has a firmware bug which does not allow you to set the netmask for IPSec VPN clients.
i.e. if you have a network 10.1.0.0/16 inhouse (or /24) the IPSec client /always/ gets a 10.0.0.0/8 address.
You simply cannot use the USG 100 if you have a 10.x network (and any of your customers has another 10.x, even when these do NOT overlap).
The Studerus technician did not even know what I was talking about! One should not be too hard with Studerus about that. The ‘firewall “specialist”‘ of Intus Data Design AG (Switzerland, they sold this product and are maintaining it) knew even less :(

What a crappy company. Choose which one I might mean.

Paul

]]> By: Lukas Beeler http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-3939 Lukas Beeler Fri, 21 Aug 2009 18:26:48 +0000 http://projectdream.org/wordpress/?p=548#comment-3939 prose, I doubt your issues are caused by an USB wireless adapter. prose,

I doubt your issues are caused by an USB wireless adapter.

]]> By: pronse http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-3938 pronse Fri, 21 Aug 2009 18:16:49 +0000 http://projectdream.org/wordpress/?p=548#comment-3938 I'd have to agree with not buying ZyXTEL! I am just using their wireless adaptor AG-225H and it cuasing Outlook and MS Words to really go crazy! Moving messages from Inbox to Archive in Outlook for example, would delete them!! Opening a Word document would take forever then come back with an error! Emailing MS WOrd docs to others would not allow them to open!! All of this would work thu once I connect using different methods or even disconnect in MS Word case. Conclusion...they do have some problems! I’d have to agree with not buying ZyXTEL! I am just using their wireless adaptor AG-225H and it cuasing Outlook and MS Words to really go crazy!
Moving messages from Inbox to Archive in Outlook for example, would delete them!! Opening a Word document would take forever then come back with an error!
Emailing MS WOrd docs to others would not allow them to open!!

All of this would work thu once I connect using different methods or even disconnect in MS Word case.

Conclusion…they do have some problems!

]]> By: Tejas Parab http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-3605 Tejas Parab Mon, 25 May 2009 06:16:09 +0000 http://projectdream.org/wordpress/?p=548#comment-3605 Hi Lukas, I have had many similar experiences with Zyxel equipment in the firm that I work in but have not managed to find any fixes. While doing searches on google, I managed to find your web blog. I followed what you have written and it solved my problem as well, so just wanted to say thank you for writing this up. Also, I think Zyxel needs better Technical support, not that I would not buy Zyxel again but will need to think twice. Regards, Tejas Hi Lukas,

I have had many similar experiences with Zyxel equipment in the firm that I work in but have not managed to find any fixes. While doing searches on google, I managed to find your web blog. I followed what you have written and it solved my problem as well, so just wanted to say thank you for writing this up.

Also, I think Zyxel needs better Technical support, not that I would not buy Zyxel again but will need to think twice.

Regards,
Tejas

]]> By: Lukas Beeler http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-3572 Lukas Beeler Fri, 15 May 2009 12:00:52 +0000 http://projectdream.org/wordpress/?p=548#comment-3572 Paul, Yeah. I remember a story when a customer wanted to buy a new UTM ZyWALL (USG 100), shortly after it was released. The ZyWALL 5 he had until then choked on the new VDSL line. I offered him a SonicWALL NSA2400 (which is roughly two times as expensive), and cited earlier issues with the ZyWALL 5 and the new USG models. He didn't listen, and bought the USG 100 somewhere else. After three months of several support cases (Client-based VPN connections to a manufacturer crashed randomly, routing didn't work as expected) with Studerus, there was still no solution. We then installed redundant SonicWALL NSA2400. The SonicWALL devices may not be perfect either, but in the two support cases i've had so far i've always received a hotfix well within two days. Paul,

Yeah. I remember a story when a customer wanted to buy a new UTM ZyWALL (USG 100), shortly after it was released. The ZyWALL 5 he had until then choked on the new VDSL line.

I offered him a SonicWALL NSA2400 (which is roughly two times as expensive), and cited earlier issues with the ZyWALL 5 and the new USG models. He didn’t listen, and bought the USG 100 somewhere else.

After three months of several support cases (Client-based VPN connections to a manufacturer crashed randomly, routing didn’t work as expected) with Studerus, there was still no solution. We then installed redundant SonicWALL NSA2400.

The SonicWALL devices may not be perfect either, but in the two support cases i’ve had so far i’ve always received a hotfix well within two days.

]]> By: Paul http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-3570 Paul Fri, 15 May 2009 08:54:18 +0000 http://projectdream.org/wordpress/?p=548#comment-3570 worse than is that Studerus (Swiss retailer of Zyxel) does employ at least some very uneducated or unmotivated technicians. Even after I fully documented a UI bug that made the web interface not to display (i.e. only Pro's could configure the device on the command line) they were not able to "reproduce" the bug and sent back the device 2 times claiming to have repaired it (whereas I honestly doubt they did anything at all). Since that day I never sold Zyxel again. worse than is that Studerus (Swiss retailer of Zyxel) does employ at least some very uneducated or unmotivated technicians.
Even after I fully documented a UI bug that made the web interface not to display (i.e. only Pro’s could configure the device on the command line) they were not able to “reproduce” the bug and sent back the device 2 times claiming to have repaired it (whereas I honestly doubt they did anything at all).
Since that day I never sold Zyxel again.

]]> By: Chris http://projectdream.org/wordpress/2009/05/14/dont-buy-zyxel-equipment/comment-page-1/#comment-3567 Chris Fri, 15 May 2009 02:28:34 +0000 http://projectdream.org/wordpress/?p=548#comment-3567 In my experience ZyXEL makes decent equipment, never had a problem. In my experience ZyXEL makes decent equipment, never had a problem.

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