Comments on: Fuck Symantec http://projectdream.org/wordpress/2008/07/22/fuck-symantec/ The experiences of an SMB IT technician Sun, 11 Dec 2011 20:09:56 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Henry Jones http://projectdream.org/wordpress/2008/07/22/fuck-symantec/comment-page-1/#comment-4843 Henry Jones Tue, 20 Apr 2010 13:45:11 +0000 http://projectdream.org/wordpress/?p=386#comment-4843 aa FUCK SYMANTEC no support for there buggy backup exec 11d job log fuckup and the symantec 2010 lotus agent screw up .... FUCK YOU. aa FUCK SYMANTEC no support for there buggy backup exec 11d job log fuckup and the symantec 2010 lotus agent screw up …. FUCK YOU.

]]> By: fred http://projectdream.org/wordpress/2008/07/22/fuck-symantec/comment-page-1/#comment-4285 fred Sat, 10 Oct 2009 04:39:44 +0000 http://projectdream.org/wordpress/?p=386#comment-4285 Fuck you symantec!!!!!!!!!!!!!!!!!!!!!!!!!! If they can't even get their downloader to work, what hope have they got protecting my machine????? they get worse every year! Fuck you symantec!!!!!!!!!!!!!!!!!!!!!!!!!!
If they can’t even get their downloader to work, what hope have they got protecting my machine?????
they get worse every year!

]]> By: Digital Lemmonade » Blog Archive » Replacing Symantec with McAfee http://projectdream.org/wordpress/2008/07/22/fuck-symantec/comment-page-1/#comment-3338 Digital Lemmonade » Blog Archive » Replacing Symantec with McAfee Thu, 19 Feb 2009 15:19:10 +0000 http://projectdream.org/wordpress/?p=386#comment-3338 [...] http://projectdream.org/wordpress/2008/07/22/fuck-symantec/ [...] [...] http://projectdream.org/wordpress/2008/07/22/fuck-symantec/ [...]

]]> By: Stephen Jakes http://projectdream.org/wordpress/2008/07/22/fuck-symantec/comment-page-1/#comment-3199 Stephen Jakes Fri, 09 Jan 2009 11:45:16 +0000 http://projectdream.org/wordpress/?p=386#comment-3199 First, my systemworks failed by constantly periodically re-requesting activation keys in order to function at all...over and over for over a year. Each time (4 or 5) I dealt with their support, the technician assured me the problem was fixed for good. Meanwhile, my system became infected with the TR/TRAPS.Gen Trojan, which ground all system processes to a near halt. While on hold on the phone with Symantec/Norton for literally four hours, I managed to run Avira's free antivirus, at my computer was at near standstill speed. On the phone, finally, they first they said their web-support-sites were down globally. Later, they claimed that some Trojan's render web access, exclusively to antivirus software websites, impossible. Ultimately, I relinquished control of my computer to the Symantec technician via the net. He mosied around for awhile, and WITHOUT MY CONSENT closes the window with my over two hours of Avira progress! Avira had already discovered 4 instances of TR/ATRAPS.Gen and would have quarenteened them. The VERY NEXT thing he says to me is that he can transfer me their virus technician, who is the only one who can delete this sort of problem, for $140.00 base fee for the first hour! His salesmanship consists of threatening me that my "financial and password information" is likely compromised (this ranges from unlikely to impossible according to a software engineer I know, as well as Avira's information). Enraged, I demand to speak with a supervisor, who turns out to be clearly skilled in the "smoke 'n mirrors despite the obvious facts" routine. He blames his software's fifth or sixth failure on me by basically patronizing me. He has an air of superiority, essentially saying that the issue is too complex for my feeble understanding. He refuses to look up the event numbers I provide of past calls/chats related to this same failure of the software. He refuses to resume the active-web-control session I just had with his operator, to support his claims...however, he does admit an event-sequence-log does exist on my machine. To summarize, I am absolutely certain that with the active control feature of the internet, they deliberately sabotaged Avira from fixing the problem and then offered to fix the same problem for a huge fee. Upon reboot, indeed, the Avira fixed the problem, although it took an additional 3 hours to run it's scan over again. DO NOT EVER DO BUSINESS WITH THESE CALCULATED SYMANTEC EXTORSIONIST'S! Besides, Symantecs technicians all sound outsourced to India, so why should they care or have integrity? Symantec appears multinational enough to UNDERSTAND that they can get away with a lot because their callers are consistently in a desperate position. First, my systemworks failed by constantly periodically re-requesting activation keys in order to function at all…over and over for over a year. Each time (4 or 5) I dealt with their support, the technician assured me the problem was fixed for good. Meanwhile, my system became infected with the TR/TRAPS.Gen Trojan, which ground all system processes to a near halt. While on hold on the phone with Symantec/Norton for literally four hours, I managed to run Avira’s free antivirus, at my computer was at near standstill speed. On the phone, finally, they first they said their web-support-sites were down globally. Later, they claimed that some Trojan’s render web access, exclusively to antivirus software websites, impossible. Ultimately, I relinquished control of my computer to the Symantec technician via the net. He mosied around for awhile, and WITHOUT MY CONSENT closes the window with my over two hours of Avira progress! Avira had already discovered 4 instances of TR/ATRAPS.Gen and would have quarenteened them. The VERY NEXT thing he says to me is that he can transfer me their virus technician, who is the only one who can delete this sort of problem, for $140.00 base fee for the first hour! His salesmanship consists of threatening me that my “financial and password information” is likely compromised (this ranges from unlikely to impossible according to a software engineer I know, as well as Avira’s information). Enraged, I demand to speak with a supervisor, who turns out to be clearly skilled in the “smoke ‘n mirrors despite the obvious facts” routine. He blames his software’s fifth or sixth failure on me by basically patronizing me. He has an air of superiority, essentially saying that the issue is too complex for my feeble understanding. He refuses to look up the event numbers I provide of past calls/chats related to this same failure of the software. He refuses to resume the active-web-control session I just had with his operator, to support his claims…however, he does admit an event-sequence-log does exist on my machine. To summarize, I am absolutely certain that with the active control feature of the internet, they deliberately sabotaged Avira from fixing the problem and then offered to fix the same problem for a huge fee. Upon reboot, indeed, the Avira fixed the problem, although it took an additional 3 hours to run it’s scan over again. DO NOT EVER DO BUSINESS WITH THESE CALCULATED SYMANTEC EXTORSIONIST’S! Besides, Symantecs technicians all sound outsourced to India, so why should they care or have integrity? Symantec appears multinational enough to UNDERSTAND that they can get away with a lot because their callers are consistently in a desperate position.

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