Lukas Beeler’s IT Blog

If you have a few printers, you usually want to take good care of them. There are many network administration tools that can help you do that, and here i’m talking mostly about HP’s free offerings. Let’s start with the biggest one first.

HP Web Jetadmin

HP Web Jetadmin is HP’s enterprise tool for printer management. It is free though, so i gave it a try. Turns out it really is an enterprise tool, and much too convoluted for SMB use. I like that it has the ability to at least manage some features from printers made by different manufacturers (in my case, Lexmark). You don’t see that every day. I can’t give a full review of the product, because i only invested half an hour in it, only to find out that it is too big for our environment.

It offers all the features one could possibly need - it can monitor toner, media, configuration, time firmware upgrades and can even be used to configure and maintain print servers. With all these features, deployment of this tool is most likely not going to be a short process. You’ll need to invest a few days to find out about all the kinks, functionality and integrate it into your environment meaningfully.

HP Easy Printer Care

HP Easy Printer Care is HP’s Small Business printer management tool. It only supports up to 15 printers, which is not a problem if you’re a small business that uses workgroup printers. For companies that are using a printer on every desktop, 15 might be too low.

The software is meant for use on a desktop computer, not on a server. I see this as a bit of a drawback, as we usually use Microsoft Small Business Servers at our smaller customers, but you can also install the software on a server - it just can’t send emails and notifications (though most of the larger HP printers can mail notifications!).

The tool can not manage the printer firmware, which is a huge drawback. But it allows easy configuration of several settings even by end users, which are sometimes intimidated by the printer menu or the printer web interface. It also allows rudimentary printer accounting on selected (not all) printers (If you’re looking for a more complete printer account software, i can recommend PaperCut NG).

While i think that Web Jetadmin is overkill for any SMB, Easy Printer Care is sometimes too light on functionality. But i like it’s end user oriented design. If HP adds a few nudges to EPC (like mail, firmware management and minimal third party printer support), it could very well become a good tool for SMBs.

HP Download Manager

Using HP Download Manager is like stabbing a fork into your eye. It’s not pleasant, and after the pain stops you’re blind. Okay, so this might’ve been a bit colorful, but the point still stands. This software is junk, mostly because it doesn’t work. HP Download Manager is a firmware management solution for JetDirect print servers that are either stand alone or embedded into printers. It can’t manage printer firmware, which HP Web JetAdmin can.

Internet mode is broken since ages, there are numerous references about this on the web. Using Wireshark, a web server, and the hosts file will get the software to at least download firmware, but it won’t be able to install the software, complaining about “no firmware file”. It could download the file just fine, and manually applying the file using the JetDirect Webinterface worked just dandy.

As such, i can’t recommend this tool. Don’t install it, it doesn’t work right, and will probably eat your eyes.

Conclusion

HP’s Easy Printer Care is a step in the right direction, HP Download Manager doesn’t work, and HP Web Jetadmin is most likely overkill. My hope is that HP improves Easy Printer Care, allowing it to takeover the functions that HP Download Manager should do.