Lukas Beeler's IT Blog

McAfee ProtectionPilot can deploy hotfixes for VirusScan. The error handling for this is rather buggy, though.

If the installation of a hotfix fails, you will not notice that from the management console or from the agent logs. The agent logs will still say that the current hotfix is installed.

Product(s) running latest hotfix 15.

Pay attention to the information that can be accessed by using a right click on the tray icon – it shows the real version of VirusScan and it’s current hotfix level. I’ve found no why to retrieve the hotfix level using the McAfee ProtectionPilot console, but this information might be contained within the ePO database used by PRP.

Installing hotfixes manually is trivial, but it can fail if the original .msi file is missing (i’ve seen this happening on a few machines, and never found out why). The VSE800.msi should be in %PROGRAMFILES%\Network Associates\VirusScan\RepairCache. If it isn’t, retrieve it from another machine at the same path, or from within the self extracting setup.exe that can be downloaded from mcafee.com with your grant number or is found in your PRP repository.