Lukas Beeler's IT Blog

Yesterday i wrote about a simple but important error that Hostpoint had with their IMAP servers.

One would assume that such a problem would be fixed in no time, since it obviously affects many customers. Even though i was able to offer them detailed problem instructions, it took over 36 hours to resolve a problem as simple as this. The problem was even reported earlier by the customer himself, but he was not able to deduce exactly why authentication was failing, and working after rebooting his PC. But Hostpoint told the customer that there were no problems.

For 50 CHF per month, one should be able to expect better service.