Lukas Beeler's IT Blog

I really like playing early adopter with our internal systems – usually to the dismay of all my coworkers.

After installing IE7 on our server, McAfee’s ProtectionPilot console decided to stop working. I wasn’t able to logon anymore.

Fortunately McAfee issued a patch for this. Unfortunately, after applying the patch, the console didn’t even start anymore. It displayed lots of IE7 scripting errors, for no reason. I decided to go the easy route, and installed the console on a VM running IE6.

But this evening i had enough time on my hand to fix this issue. The fix is quite simple. I’ve downloaded the full PP install package and the 1.1.3 patch again, extracted the HTMLSource Directory from the setup package, overwrote some of the HTMLSource directory with content from the 1.1.3 patch sources, copied it into the program directory, and everything worked fine.

But why did it break the time i installed the patch?

Because i didn’t RTFM (excerpt from the 1.1.3 Patch install notes):

NOTE:
On systems running Microsoft Windows XP SP2 or
Windows 2003 SP1 (or later), using the
built-in Microsoft Windows Zip extractor or
WinZip 10 on NTFS partitions can result in
script errors being displayed in the
ProtectionPilot console. McAfee recommends
using a different Zip extractor, such as
7-Zip, or previous versions of WinZip.