PMR 33810
|
All times are Universal Time. |
| PMR: |
33810,212,848 |
Severity: |
3 |
| Apar: |
|
Customer Number: |
0111111 |
| Contact: |
Mr. Lukas Beeler |
Status: |
Closed |
| Phone 1: |
+41 44 718 19 00 |
Created: |
06/10/16 |
| Phone 2: |
|
Updated: |
06/10/19 |
| Email Address: |
l.beeler@dataline.ch |
| Brief Description: |
|
________________________-06/10/16-15:40--CE____________________________
Contact: Mr. Lukas Beeler Fax:
*********************** CH-Gen. Problem entry **********************
HW Product :9405
Operating System :OS/400
OS Release :54
Maintenance level :?
Program Name :?
Program Version :?
Error Message / Code :No
Error Component :other
Exception (Call Gen.) :Contract not found in CCMS
Type/SN (if exception):9405 65FFFFF
Details:
Abstract:
Thin Console restart causes attention light and SRCB17CE433
.
System Model: 9405-520
System Serial Number: 65-FFFFF
Other related devices: Thin Console
Operating System: i5/OS V5R4
Product Group: Operations Console for iSeries - Client Access
.
Environment:
New 9405-520 with the NeoWare Thin Console attached as System Conso
le.
System is at CUM Level 06192. Firmware Level is SF240_259.
This request is filed in the wrong category since there is no "Thin
Console" category yet.
.
Problem:
System causes attention light to be lit when Thin Console is shut
down. SRC is B17CE433. System operates normally, though.
System even sounds out service calls for this SRC. This is
unnecessary. Disconnection of the thin console should behave exactl
y
like disconnection of twinax consoles.
Email: l.beeler@dataline.ch
Contact Phone: +41 44 718 19 00
------------------------------------------------------------------------
------- CCMS Entitlement Override - CCMSOVREC15 CCMSOVR061016 -------
Service Package: "NO VALID CONTRACT FOUND (EXCEPTION PMR) "
Reason:
no contract found
---------------------------------------------------------------------
________________________-06/10/16-15:40--AL____________________________
________________________-06/10/16-15:40--AL____________________________
________________________-06/10/16-15:41--AL____________________________
=GUT, SYLVIA -5722SS100 -L217/CRWECH-P3S3-06/10/16-15:51--CR
According CHIS 1 Year SW-Maintenance for this Machine.
________________________-06/10/17-07:10--CT____________________________
________________________-06/10/17-08:27--AT____________________________
searched and found only calls where the src was created because a
network, hmc or fsp-problem occured
in all calls the hw-ce was informed
*
discussed the call with the hw-spec and got the info that our hmc has
the possibility to disable the connection monitor
if the monitor isn't disabled and the hmc is powered off, then some
src's are logged
*
therefore we will check if theres a possibility at the thin-console to
disable the monitoring
*
in the meantime the client should not power off the control-unit of the
console
*
will cb client
________________________-06/10/17-08:30--AL____________________________
________________________-06/10/17-08:30--AL____________________________
________________________-06/10/17-08:30--CR____________________________
cnt: mr. beeler
sts: gave him the infos
he doesn't know if the thin-console has the posibility to disable
the monitoring, because theres no description
*
he will wait till i give fb
act: inv
________________________-06/10/19-14:41--AT____________________________
discussed the call with my colleagues and got the info that theres no
possibility to disable the monitoring
*
will cb client
________________________-06/10/19-14:49--AT____________________________
cnt: mr. beeler
sts: gave him the infos
he wasn't happy and want to know what he can do
told that the thin console shouldn't be powered off, or he should
ignore the src, or he can create a design req.
*
he want to know how to create a design req
*
told that i will send him a url
*
he agreed to cc the call after the url is sent
act: inv
________________________-06/10/19-14:49--CR____________________________
________________________-06/10/19-14:49--AT____________________________
________________________-06/10/19-14:51--AL____________________________
________________________-06/10/19-14:51--CC____________________________
sent the url
*
ccwca
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